Customer Success Specialist

2 months ago

Other US Location, Afghanistan D2L Full time

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes They are excited to read more about what amazing things you could add to D2L.


General Description:

As Customer Success Specialist, you oversee a large portfolio of our small-to-medium business (SMB) EMEA Higher Education and Corporate customers at scale. You will have the opportunity to establish productive and trusted relationships with educational organizations and ensure customer satisfaction and retention by driving customer adoption, stakeholder value and advocate the full use of D2L's Brightspace Learning Management System (LMS).

How You'll Make an Impact:

  • Engage with customers at scale throughout key points in the customer journey
  • Define, coordinate, implement and measure scaled activities that drive customer adoption and strategic success
  • Develop a scalable coaching capacity to provide support to our customers with the training, skills and tools they need to drive adoption of our software from the beginning
  • Develop and manage a Customer Success Plan with the customer that articulates customer success goals, customer success measurement criteria, obstacles and risks
  • Develop and manage a Customer Retention Plan that articulates the drivers of customer and product retention and associated risks
  • Oversee execution of remediation items for the Customer Success Plan and Customer Retention Plan, and communicate the progress internally and externally
  • Supports Client Sales Executive during renewal process
  • Educate clients on support channels, self-service tools, release processes, and other resources to drive operational self-sufficiency

What You'll Bring to the Role:

  • Proven experience in Customer Success, Account Management or related roles
  • High energy level, demonstrated drive to succeed, and a sense of urgency
  • Ability to quickly leverage tools and technology to deliver value to a large portfolio of SMB customers at scale
  • Ability to build relationships, quickly establish credibility and collaborate across multiple internal and external teams
  • Ability to design processes and workflows to drive efficiency - mapping out interventions that work well for others to follow
  • Ability to prioritize and stay organized and on task
  • Excellent communication and analytical skills
  • Experience within a fast paced, growth organization is ideal
  • Experience working in education technology or knowledge of business drivers in the education space is plus

Education Recommendations:

  • Bachelor's degree and/or equivalent experience

Please Note: This role can be done from your home office within the UK or on-site at our London Office (Battersea Power Station).



Don't meet every single requirement? We strongly encourage you to still apply At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop

Why we're awesome:

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L;

  • Impactful work transforming the way the world learns
  • Flexible work arrangements
  • Learning and Growth opportunities
  • Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
  • 2 Paid Days off for Catch the Wave related activities like exams or final assignments
  • Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
  • Retirement planning
  • 2 Paid Volunteer Days
  • Competitive Benefits Package
  • Home Internet Reimbursements
  • Employee Referral Program
  • Wellness Reimbursement
  • Employee Recognition
  • Social Events
  • Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.

  • Customer Success Manager

    3 weeks ago

    Other US Location, Afghanistan DataRobot Full time

    Job Description:DataRobot is the leader in Value-Driven AI, a unique and collaborative approach to generative and predictive AI that combines an open platform, deep expertise and broad use-case experience to improve how organizations run, grow and optimize their business. The DataRobot AI Platform is the only complete AI lifecycle platform that interoperates...

  • Customer Success Manager

    1 month ago

    Other US Location, Afghanistan CallMiner Full time

    DescriptionCallMiner is currently seeking a Customer Success Manager for our top-tier clients. Primary responsibilities will be maintaining and expanding the footprint of existing CallMiner clients. The ideal candidate will have an understanding of the enterprise software market with experience in SaaS operations. The Customer Success Manager will be...

  • Customer Success Engineer

    1 month ago

    Other US Location, Afghanistan Forward Networks Full time

    Forward Networks is revolutionizing the way large networks are managed. The Forward Enterprise platform delivers a vendor-agnostic "digital twin" of the network, based on a mathematical model. The platform scales to support hundreds of thousands of network devices, whether cloud, hybrid cloud, or on-prem. It serves as a single source of truth for the...

  • Senior Manager, Customer Success

    1 month ago

    Other US Location, Afghanistan Immersive Labs Full time

    Immersive Labs is the leader in people-centric cyber resilience. We help organizations continuously assess, build, and prove their cyber workforce resilience for teams across the entire organization, from front-line cybersecurity and development teams to Board-level executives. We provide realistic simulations and hands-on cybersecurity labs to evaluate...

  • Customer Support Engineer – Diagnostic

    1 month ago

    Other US Location, Afghanistan Agilent Technologies Full time

    Job DescriptionAgilent encourages and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the...

  • Customer Architect

    2 months ago

    Other US Location, Afghanistan Elastic Full time

    Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays,...

  • Compliance Specialist

    2 months ago

    Other US Location, Afghanistan Everest Full time

    Title:Compliance SpecialistCompany:Everest Advisors (Uk), Ltd.Job Category:Compliance OversightJob Description:About Everest:Everest Group, Ltd. (Everest), is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in North America, Latin America, the UK & Ireland, Continental Europe and Asia Pacific regions....

  • Paralegal - Immigration Specialist

    2 months ago

    Other US Location, Afghanistan Toku Full time

    About TokuAt Toku, we are a high-tech global compensation and employment platform, offering the unique capabilities of real-time tax calculations, unified global API for employment solutions, and seamless ability to process non-cash compensation such as stock or token grants. As a result, Toku has become a fundamental partner for crypto companies and their...

  • Sales Specialist – Credit Solutions

    4 weeks ago

    Other US Location, Afghanistan S&P Global Full time

    About the Role:Grade Level (for internal use):11Sales Specialist – Credit Solutions (CS)Preference of Location, in order: Amsterdam, London and Frankfurt.The Team: The CS Sales Team will be a focused and dynamic team responsible for renewing and growing the suite of Ratings content products and solutions which contribute solid high single digit growth...

  • Partner Operations Specialist

    1 month ago

    Other US Location, Afghanistan Cloudflare Full time

    About UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...

  • Manager (Data Operations), Cultural Insights and Analytics

    1 month ago

    Other US Location, Afghanistan IPG Mediabrands Full time

    About InitiativeInitiative celebrates diversity in an inclusive environment where all of our 6,000+ strong talent across 90+ markets feel seen, heard, and valued. Our vision is to create not only a better media company, but also a better media industry, and maybe even a better world.We believe in the power of media to reshape our industry and orchestrate a...

  • Inside Sales Representative

    4 weeks ago

    Other US Location, Afghanistan Forcepoint Full time

    Who is Forcepoint?Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+...

  • Product Support Specialist

    2 months ago

    Other US Location, Afghanistan Opus 2 Full time

    DescriptionWe require a smart and driven individual who thrives in a fast-paced environment where helping the customer is a top priority, and who loves to figure out and solve technical problems. In this role, you will be primarily responsible for escalated product support of our software products, handling customer inquiries and working with internal teams...

  • SFCM Global Product Support Lead

    1 month ago

    Other US Location, Afghanistan Broadridge Full time

    At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.The SFCM Global Product Support Lead is a senior role within Operations reporting to the Global head of Product Support. Core responsibility...

  • Data Analyst

    4 weeks ago

    Other US Location, Afghanistan Markel Full time

    Are you looking to develop your career within Data Analytics?Come and support our team here at MarkelWhat part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global...

  • Account Manager II

    1 month ago

    Other US Location, Afghanistan PacketFabric Full time

    DescriptionPacketFabricAccount Manager II - RemoteAbout PacketFabric, Inc.Over the past 7 years PacketFabric has built the most advanced NaaS platform throughout North America and Europe. PacketFabric has revolutionized how companies procure, deploy, and manage network connectivity with our network-as-a-service platform (NaaS). PacketFabric is a private...

  • Business Development Lead

    1 month ago

    Other US Location, Afghanistan Octopus Energy Full time

    The energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change. Our aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are...

  • Sales Development Representative

    1 month ago

    Other US Location, Afghanistan Delinea Full time

    Sales Development Representative - (Italian speaking required)About DelineaDelinea is a leading provider of privileged access management (PAM) solutions for the modern, hybrid enterprise. We make privileged access more accessible by eliminating complexity and defining the boundaries of access to reduce risk, ensure compliance, and simplify security. Delinea...

  • Digital Product Manager

    1 month ago

    Other US Location, Afghanistan Elsevier Full time

    Do you enjoy working with innovative researchtechnology? Would you like to be part of a team that createssolutions for our customers? About our Team RX is a leading provider of digital products and experiences across various platforms. Our objective is to maximize commercial return, elevate customer engagement, and drive revenue growth through innovative and...

  • Senior CSM/Financial Analyst

    1 month ago

    Other US Location, Afghanistan Landytech Full time

    DescriptionLandytech is on a mission to revolutionize the way that investment managers, asset owners and their advisors access asset information. Powered by Sesame, an industry-leading investment reporting platform, we are helping clients in over 15 countries make informed investment decisions and deliver insights faster.The company is growing rapidly and...