Senior Renewals Manager

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts

We are looking for a hands-on Senior Renewals Manager to take responsibility for our EMEA Enterprise renewals. A successful Renewal Manager will be a dynamic and organized self-starter who can work independently while also being part of a team. You will be in a commission-based role and responsible for the software and user renewal revenue and retention for assigned customers.

Responsibilities

• Forecast and manage an assigned book of renewal regions for EMEA
• Manage forecast in with quality and timeliness
• Work with new business, Account Executives, Customers Success, Sales and Revenue Operations to define the renewal plans for the segments you manage.
• Use data to identify and act on risk and target plays for specific customers.
• Monitor and manage KPI's at a region and individual level including but not limited to renewal rates, churn, downgrade, on-time renewals, upsells, and activity metrics.
• Use data analysis to identify areas of improvement.
• Be able to use and Tableau to understand and analyze metrics.
• Working directly with primarily Enterprise customers to address and negotiate key renewals.
• Escalate to senior leadership risks and define plays for them to engage and resolve renewal issues.
• Meet monthly and quarterly renewal and net retention quota's, avoiding late renewals
• Communicate risk clearly and take the lead in developing resolution strategies.
• Provide executive management with complete transparency to renewals and solicit executive involvement as required.
• Understand PagerDuty products and be able to sell their value
• Maintain activities, next steps, and clear close plans for all renewals in the next 90 days.
• Work closely with Enterprise Account Managers and sales leaders to develop plans to partner on goals
• Identify upsell opportunities and partner with the sales team to drive upsells as part of renewal.
• Understanding of the reasons customers reduce or churn and how to minimize these risks.
• Proactively identify ways to improve our renewal process and work cross functionally to implement improvements.
• Experience managing multi-million dollar renewals, working with customer executives fortune 500 customers
• Some travel may be required

Basic Qualifications

• 8+ years of experience
• You have excellent written and verbal interpersonal skills
• Experience in a quota carrying role as a renewal manager, account manager or account executive.
• You are well versed in Salesforce as well as using business intelligence tools to understand customer adoption, and manage a forecast.

Preferred Qualifications

• Experience analyzing data to maximize renewal results and improve efficiency.
• Experience with SaaS subscription revenue model and sales processes
• Ability to multitask, prioritize, and manage time effectively
• Be hardworking, have a track record of success, and demonstrate a drive for achievement

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our London office 1 - 2 times per week, so you can thrive in your new role and fully embrace being a Dutonian

Not sure if you qualify?

Apply anyway We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

• Champion the Customer | Put users first to design great products and experiences.
• Run Together | Build strong teams that amplify our impact on users.
• Take the Lead | Disrupt and invent to be the first choice for users.
• Ack + Own | Take ownership and action to deliver more efficiently to users.
• Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
• Paid volunteer time off - 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty's Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certifiedTM, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.