MEL/ CARM Assistant

General Position Summary
The MEL/CARM Assistant is responsible for supporting the MEL Department and Community Accountability Reporting Mechanism (CARM) Manager within the Program Department. S/he will support team for ensuring accurate data collection, analysis, and reporting accurate and timely data and evidence to measure the outputs and outcomes of the project interventions for the Emergency Returnee Response Fund in Herat. Additionally, S/he handle day-to-day feedback collection, management, and response from program participants and community members, ensuring transparency and adherence to procedures in collaboration with Mercy Corps team members. The assistant conducts community engagement and sensitization, promoting key accountability and safeguarding messages in alignment with existing Mercy Corps policies and ethical expectations.
Essential Responsibilities

MEL Key Duties and Responsibilities:

Working under the direction of the MEL and CARM Managers, S/he will handle the following responsibilities:

• Assist the MEL manager in developing and updating the MEL plan, framework, and tools for the project in accordance with the donor requirements, MC MEL Policy standards and humanitarian principles.
• Responsible for routine monitoring of the project activities in Islam Qala, and Returnee Reception Center (Gazergah Camp) in Herat.
• Take part in data collection, verification, entry, analysis and reporting as instructed by the manager.
• Participate in data quality and integrity check by following the MC data quality assurance protocols, conducting data quality assessments, spot checks, validations.
• Facilitate learning and knowledge sharing among the MEL and project teams based on the evidence-driven key findings from the field.

CARM Key Duties and Responsibilities:

• Assist the CARM Manager to ensure the project has at least three active, context-appropriate feedback channels informed by community preferences and by following proper procedures.
• Collect all feedback received via community-based feedback channels, like suggestion boxes, face-face (help desk), and community ambassadors in all intervention sites and ensure documentation of all feedback in the CARM database.
• Ensure feedback received through each feedback channel is following proper protocol procedures and ensure all community members are aware of their rights and entitlements.
• Contact informants who provided non-anonymous feedback seeking additional information – only when necessary – (place, name, details of the case...) to resolve their feedback more appropriately.
• Ensure closure of all feedback cases by following up closely with relevant team member(s).
• Support the CARM Manager in tasks related to community engagement, sensitization and distributing Information, Education, and Communication (IEC) materials across all intervention sites.
• Work closely with safeguarding colleagues to ensure communicating key safeguarding messages in a culturally respective, sensitive and appropriate manner.
• Ensure all AHF-funded project field team members are trained on how to collect in person or face to face feedback and how to handle sensitive disclosures.

Supervisory Responsibility: Casual staff (MEL enumerators) on need basis

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