Job Summary:

Lead Engineer – TM1 Events

Location: Remote, United Kingdom

Division: Ticketmaster UK Limited

Contract Terms: Permanent

THE JOB

In the role of Lead Engineer, you will join the TM1 Events team, focusing on delivering an application that empowers our clients to create and manage their events for the Ticketmaster website and various integrations. Your mission will be to leverage your technical leadership to integrate various technologies and deliver a robust set of APIs with the goal of transforming TM1 Events into the true master of event data at Ticketmaster. You will have to rely on your wide range of experience to solve complex problems, and you will have to mentor engineers in your team. You will work with a large variety of technologies and will be part of a fully DevOps & Agile team responsible for the full end-to-end delivery of web applications / microservices, including the infrastructure and production operation.

WHAT YOU WILL BE DOING

• Design and implement robust, reliable, highly available, and scalable APIs with solid monitoring and alerting capabilities
• Conceive, plan and implement innovative approaches to solve complex and multi-dimensional problems of diverse scope
• Create formal networks with key decision makers and serves as a spokesperson for the team.
• Lead the technical vision and implement the necessary technical frameworks and libraries that simplify the day-to-day features implementation. This also involves being accountable for the technical solutions.
• Continuously optimize services on all layers (infrastructure, platform, software) for high availability, high reliability, and high performance
• Interact with Product / UX designers and propose the right solutions to implement
• Collaborate with Product and Engineering leadership to build new features within strategic product roadmap
• Define technical specifications and technical acceptance criteria for the development team to meet the business requirements
• Monitor all critical services, troubleshoot, and address problems as they arise (including any needed changes in code, topology, resources, or configuration)
• Ensure high quality in all levels (code quality, bug free deployments, automated tests)
• Define meticulously the platform SLAs through load testing, chaos testing, and disaster recovery process
• Solve technical problems of the highest scope, complexity and ambiguity. This includes ensuring high quality through automated tests. This also involves providing a point of escalation for teams facing complex technical challenges.
• Be part of pager duty rotation
• Proactively identify opportunities to reuse or generalize existing product features. Avoids duplication of effort by encouraging collaboration. This involves ensuring the right balance between standardization, innovation, quality, and technical debt reduction, to be able to deliver the business value fast
• Teach, mentor, grow and provide advice to other software developers and domain experts across teams.
• Look for innovation opportunities between several teams with willingness to experiment and to boldly confront problems of large complexity and scope.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Solid experience developing production-quality software at a high scale
• Ability to learn new technologies and paradigms rapidly
• Strong Java programming skills
• Strong backend development, Multithreading, Thread-Pools with strong OOP skills
• Strong knowledge of web applications test strategies (UT, IT, UAT, Capacity tests...)
• Strong knowledge of REST and GraphQL
• Strong knowledge of multiple database products (e.g DynamoDB, ElasticSearch, MySQL, Mongo)
• Strong knowledge writing Springboot classic and reactive microservices with Java
• Strong knowledge of Distributed / Service-Oriented / Microservice and cloud-based architectures
• Strong knowledge building cloudnative applications on AWS, Docker, Kubernetes
• Proven track record building architectures for web applications (CDN, API Gateway, Backend For Front End, Authentication, Security)
• Proven track record working in an Agile + DevOps development environment
• Strong knowledge of DevOps / Continuous Delivery / Continuous Deployment best practices and guidelines
• Proven track record of building complete continuous delivery / continuous deployment pipelines;
• Experience coaching engineers and documenting the best practices

YOU (BEHAVIOURAL SKILLS)

• Has advanced troubleshooting techniques and resolves problems as they occur.
• Strong problem solving and analytical skills, frequently identifies enhancements.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
• Actively participates in overall solution and architectural design of the system.
• Pro-actively reviews various sources of performance, security and quality data to ensure accuracy and identify issues.
• Is open minded and actively seeks opportunities to try out new ideas and situations
• Imports good ideas from similar situations experienced within their team or other teams across Technology.
• Ensures all work is performed to high standards.
• Experience working asynchronously with colleagues in different timezones

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Remote