Case Management Officer(Afghan Nationals Only)

Summary: Case Management Officer position available for Afghan Nationals to oversee case management system functionality and ensure high-quality case management in accordance with SOPs and global minimum standards.

As a Case Management Officer, you will be responsible for ensuring the functionality of the case management system and overseeing the delivery of high-quality case management in accordance with SOPs and global minimum standards. You will support and guide case management teams in their day-to-day work, ensuring adherence to key child protection principles. You will also provide guidance to teams on identification of child protection risks and appropriate response, through one-to-one guidance or case review meetings as needed.

• Ensure the functionality of the case management system and oversee delivery of high-quality case management in accordance with SOPs and global minimum standards.
• Support and guide case management teams in their day-to-day work, ensuring adherence to key child protection principles.
• Provide guidance to teams on identification of child protection risks and appropriate response, through one-to-one guidance or case review meetings as needed.
• Conduct regular meetings with case workers on lessons learned and best practices and provide feedback to the Sr. CP Officer.
• Collaborate with Department of Social Welfare staff and other key stakeholders in management of child protection cases.
• Ensure capacity for teams to receive and make referrals, with access to service mapping that is updated regularly.
• Coordinate with SHLS Officer and Community Based Officer in services related to Safe Healing and Learning Spaces (SHLS) / Social-Emotional Learning (SEL) spaces in schools, and Community Based Child Protection Committees (CBCPCs) in relevant location.
• Contribute to creation and dissemination of key protection messages on child rights and wellbeing, raising issues on child protection issues such as child marriage and child labor.
• Participate in, and as needed organize regional/provincial child protection meetings/workshops and provide feedback to Sr. CP Officer on discussions and outcomes.
• Develop and maintain effective working relationships with all stakeholders, including community leaders, NGOs, community-based organizations, and other IRC sectors.
• Coordinate with CP Officers in other locations on project implementations.
• Monitor program budget and expenditure under the supervision of the Sr. CP Officer and CP Manager.
• Provide regular progress reporting on cases to Sr. CP Officer and CP Manager for donor reporting.
• Support Information Management Officer by providing data on CP cases and trends as requested.

Qualifications:

• Bachelor's degree in a relevant field (e.g. social work, sociology, psychology, law).
• Approximately 2 to 3 years of relevant experience, professional technical experience, including 1 year implementing humanitarian protection programs in emergency/conflict contexts.
• Experience in regular report writing.
• Experience with protection monitoring and case management preferred.
• Experience in designing and implementing surveys or assessments preferred.
• Good communication skills, including ability to gain trust and build relationships with new communities.
• High standard of spoken and written Dari and Pashto (depending on location) and English.
• Basic computer skills, including Microsoft Word.
• Fluency in Pashto, Dari, and English.
• Computer skills (including MS Word, Excel, Access, and internet) an advantage.
• Ability to work closely, professionally, and constructively with all others, regardless of nationality, ethnicity, gender, religion, race, tribe, or cultural background.