The Afghan Wireless Company is the first and the largest GSM provider in Afghanistan.

Position Title: Call Center Agent

Job Location: Kabul

Nationality: Afghan

Category: Communication & Customer Service

Employment Type: Full-time

Vacancy Number: AWCC/HR/21/VA/035

Salary: As per the company's salary scale

Organization: Afghan Wireless Telecommunications Company

Working experience: 1-2 years

Contract duration: One year (not extendable)

Gender: Female/Male

Probation period: Three months

Closing date: March 7, 2021

The call center agent will respond to customers' calls in the helpline.

Key Duties and Responsibilities:

Click here to read the job descriptions.

Job requirements

• Have a high school diploma, priority will be given to Bachelor.
• Knowledge of customer service practices and principles.
• Adequate listening, verbal, and written communication skills
• Ability to deal with stressful situations appropriately.

Other qualities:

• Clarity in Communication.
• Keeping conversations clear and productive helping both resolution of clients' issues as well as creation of a good impression.
• Technical Proficiency in Products/Services.
• Problem Solving and Flexibility.
• Listening Capacity.
• Polite, patient, and professional.
• one year of experience in a call center environment
• Acquainted with mobile functions.
• Basic IT knowledge,
• Capability to speak –read and write Dari, Pashto, English,
• Excellent data entry and typing skills

Professional competencies

• CC Agent should be flexible to work on any shift according to call volume.
• An attitude to provide the highest quality support to customers.
• Punctual to his/her duty.
• Ability to work among the team and compete on daily tasks in terms of quality and quantity.

Interested candidates are required to submit their CV to the given email address.

Submission email: -

Note: please remember to mention the title of the position and vacancy number in the subject line of your email. Call Center Agent (AWCC/HR/21/VA/035) otherwise your application will not be considered.

The successful candidates will be contacted within two weeks of their application.

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