Senior Technical Support Engineer I

4 weeks ago


Remote, Afghanistan Flywire Full time

Company Description
Are you ready to trade your job for a journey? Become a FlyMate
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you
Who we are:
Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries.
Today, we've digitized payments for more than 4,000+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we're just getting started
With over 1,200+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description
The Opportunity:
We, at Flywire, are seeking a Senior Technical Support Engineer I. The individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting Flywire WPM, SFS, and eStore products for the clients in the UK. This role will collaborate with said Flywire product and engineering, implementation teams, and with relationship managers to act as a bridge between Technical Support and relevant teams.

  • Manage and complete tickets received from customers and other departments involving Flywire WPM, SFS, and eStore product suites. Act as a first escalation point for the team members for the complex problems and queries related said products
  • Effectively manage product enhancements / bug fixes with respective product and engineering teams to reduce to resolve customer and common technical support issues
  • Act as a lead on incident management, projects, and collaborate with internal teams
  • Responsible for working with team members and cross functional team on improving quality and throughput of the customer requests and meet SLA matrix
  • Able to communicate clearly, concisely, and with confidence any complex queries with customers via email or over the phone

Qualifications
Here's What We're Looking For:

  • At least 4 years of experience providing engineering support to customers and in communicating clearly and concisely with internal and external customers
  • At least 4 years of experience with supporting SaaS applications
  • At least 3 years of experience in customer support tools such as Zendesk or other related ticketing systems
  • At least 3 years of experience in Technical Support skills, like MYSQL, UNIX, HTML, Regular Expressions, and Shell Scripting
  • Required Degree: B.S. degree in a related Science & Engineering field, and having Master's in respective field is a plus
  • Deep understanding of Web applications, HTTP / SFTP protocols, PGP / GPG encryption technologies
  • Highly motivated and talented troubleshooter that goes above and beyond utilizing all resources available to identify the problem and provide accurate explanations and proposed solutions
  • Fluent in English, as it is the company's working language
  • Detail oriented and able to multitask
  • Eagerness to learn new technologies and tools

Technologies We Use:

  • SQL
  • Bash shell and standard linux command line
  • Zendesk
  • Looker
  • C#, ASP.NET 8.0, Java

Additional Information
What We Offer:

  • Competitive compensation, including Restricted Stock Units
  • Employee Stock Purchase Plan (ESPP)
  • Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
  • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
  • Dynamic & Global Team (we have been collaborating virtually for years)
  • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
  • Be a meaningful part in our success - every FlyMate makes an impact
  • Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days
  • Great Talent & Development Programs (Managers Taking Flight - for new or aspiring managers)

Submit today and get started
We are excited to get to know you Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your "go-to" person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 14 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we're excited to watch our unique culture evolve with each new hire.



  • Remote, Afghanistan YLD Full time

    Location: Remote UKDepartment: EngineeringHours: Full-time About YLD: Everything we do is to empower our clients to move forward. Our purpose is to help our clients develop the capabilities they need to outperform their competitors. Our success is a consequence of ensuring our clients are successful. Our company is built on extraordinary people; we aim to...


  • Remote, Afghanistan Telefónica Tech Full time

    Company DescriptionTelefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain,...


  • Remote, Afghanistan Huntress Full time

    Reports to: Senior Director of Global SupportLocation: Remote UKCompensation Range: £60,000 to £70,000 base plus bonus and equityWhat We Do:Founded in 2015 as a fully remote company by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access. Today's cyber-attacks aren't limited to large...

  • Sales Engineer II

    2 months ago


    Remote, Afghanistan Huntress Full time

    Reports to: Manager, Sales EngineeringLocation: Remote UKCompensation Range: £115,000 base with on target earnings at £143,000 plus equityWhat We Do:Founded in 2015 as a fully remote company by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access. Today's cyber-attacks aren't limited to...


  • Remote, Afghanistan Intelerad Medical Systems Full time

    Company DescriptionImproving healthcare through innovative technology is at the core of Intelerad's work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We're focused on delivering a best-in-class medical image management solution...


  • Remote, Afghanistan Cloudflare Full time

    About UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...


  • Remote, Afghanistan Incode Technologies Full time

    POWER A WORLD OF TRUSTIncode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail,...

  • Network Engineer III

    1 month ago


    Remote, Afghanistan CrowdStrike Full time

    #WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical...


  • Remote, Afghanistan Kentik Full time

    Who we areKentik is the network observability company. Our platform is a must-have for the network front line, whether digital business, corporate IT, or service provider. Network professionals turn to the Kentik Network Observability Cloud to plan, run, and fix any network, relying on our infinite granularity, AI-driven insights, and insanely fast...


  • Remote, Afghanistan Marqeta Full time

    Marqeta is on a mission to change the way money moves. We're one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most...


  • Remote, Afghanistan CrowdStrike Full time

    #WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical...


  • Remote, Afghanistan Motorola Solutions Full time

    Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part...


  • Remote, Afghanistan Motorola Solutions Full time

    Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part...

  • Vice President

    4 weeks ago


    Remote, Afghanistan SeatGeek Full time

    SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we're simplifying and modernizing the ticketing industry. Reporting to the President of Demand and Operations, our Vice President (Senior Director)* Performance Marketing will oversee our performance marketing teams' strategy,...


  • Remote, Afghanistan DoiT International Full time

    LocationOur Product Account Executive, EMEA will be an integral part of our Sales team in EMEA. This role is based remotely in either the UK or Ireland.Who We AreDoiT is a global multicloud innovator that helps simplify the most important cloud challenges. Our vision is to deliver the true promise of the cloud by making it more accessible and...


  • Remote, Afghanistan Quizizz Full time

    About UsQuizizz is a global learning platform on a mission to help teachers motivate every student in the world. Our customers span K-12, higher education, and corporate settings. Every month, Quizizz is used by more than 50M monthly active users in 100+ countries. In the U.S. alone, Quizizz is used in over 80% of K-12 schools. We are a high-growth,...

  • Account Executive

    2 months ago


    Remote, Afghanistan Cloudflare Full time

    About UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...


  • Remote, Afghanistan TTEC Digital Full time

    At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.At TTEC Digital, we focus on helping our clients to achieve exceptional experiences with their customers, employees, partners...


  • Remote, Afghanistan Twilio Full time

    See yourself at TwilioJoin the team as our next Enterprise Account Executive, Segment Sales for the DACH region. Who we are & why we're hiringTwilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.Although we're headquartered in San Francisco, we're on...


  • Remote, Afghanistan Postman Full time

    Who Are We?Postman is the world's leading API platform, used by more than 30 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better...