Service Delivery ManagerWorking for an electrical and renewable energies product & service heavyweight, the Service Delivery Manager will be entrusted with leading the comprehensive performance of their IT services, skilfully coordinating both internal support functions and external suppliers. Guided by a steadfast 'customer-first' approach, the Service Delivery Managers key responsibility will be to assure the effective delivery of first-rate IT services, a critical component in promoting their business expansion and nurturing enduring customer relationships.Service Delivery Manager Responsibilities include:Leading their UK functions 1st Line Support Services, managing IT systems across 300 sites, and handling key daily activities including Incident and Application Management.Managing 3rd party services and contracts, ensuring smooth delivery and functionality of all services, with an emphasis on preparing service delivery teams for changes.Driving customer satisfaction with a Service Improvement mindset, while monitoring IT costs, upholding Business continuity standards, and maintaining the IT Service catalogue.Service Delivery Manager Skills:Strong experience in a similar Service Delivery Role, with robust service process documentation skills and exceptional organisational abilities.Excellent communication and interpersonal skills to lead and motivate in a cross-functional environment, and swiftly build the confidence of the executive team.ITIL Foundation/Practitioner v3/4 certification and experience in managing 3rd Party Vendors to deliver comprehensive IT services.Passion for Service Delivery and its impact on customer experience, showcasing a proven ability to build strong relationships with stakeholders and effectively communicate between customers and suppliers.Seize an exciting opportunity as a Service Delivery Manager with a renewable energy titan. Manage IT services, coordinate resources, and drive customer satisfaction in this transformative role.Up to £60k base + BonusEmail: -RedCat Digital are acting as an employment agency for this vacancy. To find out more about RedCat's Privacy Policy and how your application is processed, please visit the following page: Privacy Policy.We are committed to creating a diverse and inclusive environment for ourselves and our clients. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity/expression, sexual orientation, natural origin, genetics, disability, or age.